Matt May is a computer technician which means he's a trouble-shooter. "Every day is a puzzle," he says. "And it's so complex that every day is different-which is exciting."
Since 2005 Matt has worked for Inacomp Computers in Traverse City, providing support to small and mid-size businesses as well as home users. "What's really trending is wireless set-ups," he says. "Not everyone is comfortable installing their own."
Matt discovered computers while attending Central Grade School and found a use for them at once. "I'm a collector," he says, "so the first thing I did was catalog my baseball cards." Today, he plays computer games with his four-year-old son.
The most challenging part of Matt's job isn't the technology; it's the customers. "There's no On-Button or Off-Button for people," he says. "They have an assortment of skill levels and adaptability levels." He adds, "I can't fix my car and I'm not bummed, but people feel like they ought to be able to fix their computers."
Fortunately for Matt, many of us need his help. "Two years is a generation in the computer world," he says and gives me his best tip: "Everybody needs a back-up plan."